Refund and Returns Policy

Introduction

Thank you for shopping at tolviro. We appreciate your business and want to ensure you are satisfied with your purchase. This Refund and Returns Policy outlines the terms and conditions governing returns, refunds, and exchanges for products purchased from our website, https://www.tolviro.store. By making a purchase, you agree to the terms described herein.

Return Eligibility

Timeframe for Returns

You may return most items within 30 days of the original purchase date. The item must be in its original condition: unused, unwashed, and with all tags attached. We reserve the right to refuse returns that do not meet these criteria.

Non-Returnable Items

Certain products are not eligible for return, including:

• Personalized or custom-made items
• Gift cards
• Items marked as final sale
• Products that have been used, damaged, or altered

Refund Process

Initiating a Return

To initiate a return, please contact our customer service team at [email protected] or +1 (984) 905-9563. Provide your order number, the item(s) you wish to return, and the reason for the return. We will provide you with return instructions and a return authorization if applicable.

Refund Method and Timing

Once we receive and inspect your returned item, we will process your refund. Refunds will be issued to the original payment method within 7–10 business days. Please note that shipping costs are non-refundable, and return shipping fees are the responsibility of the customer unless the return is due to our error.

Exchanges

We currently do not offer direct exchanges. If you wish to exchange an item, you must return the original item for a refund and place a new order for the desired product. Ensure the returned item meets our return eligibility criteria.

Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately at [email protected] or +1 (984) 905-9563. Provide your order number and photos of the damage or defect. We will arrange for a return and issue a full refund or replacement at our discretion.

Customer Responsibilities

You are responsible for ensuring that returned items are securely packaged to prevent damage during transit. We recommend using a trackable shipping service and retaining proof of postage. tolviro is not liable for items lost or damaged in return shipping.

Contact Information

If you have any questions about this policy or need assistance with a return, please contact us:

• Email: [email protected]
• Phone: +1 (984) 905-9563
• Address: 3473 Southeast Lakeview Terrace, Raleigh, North Carolina 27625, United States

Policy Updates

We may update this Refund and Returns Policy from time to time. Any changes will be posted on this page, and your continued use of https://www.tolviro.store constitutes acceptance of the revised policy.